Refund and Cancellation Policy

At indiefilms100.com, we strive to provide transparent and reliable services. This Refund & Cancellation Policy explains how payments, cancellations, and refunds are handled for film submissions, advertisements, and other paid features on our platform.

1. General Policy

All purchases made on indiefilms100.com are considered final unless otherwise stated in this document.
By completing a purchase, you acknowledge and agree to the terms outlined below.

2. Film Submission Fees

No Refunds for Film Submissions

Fees paid for:

  • Uploading films

  • Reviewing submissions

  • Listing content

  • Premium placement

…are non-refundable under all circumstances.

This is because administrative work begins immediately when a submission is received.

3. Advertising & Promotional Services

If you purchase:

  • Banner ads

  • Front-page promotions

  • Sponsored film placement

  • Other promotional packages

Refunds

Refunds are NOT provided once:

  • The ad or promotion has been published,

  • The campaign has started, or

  • Creative assets have been prepared.

Cancellations

You may request cancellation before your campaign starts.
If approved, you may receive:

  • A partial refund, or

  • A full credit to be used for future promotions

(You can specify the exact approach if needed.)

4. Subscription or Premium Account Plans (If applicable)

Cancellations

Users can cancel subscription plans at any time.
Cancellation stops future billing but does not refund previous charges.

Refunds

We do not provide refunds for:

  • Monthly or yearly fees already paid

  • Remaining unused days in your billing cycle

5. Duplicate or Unauthorized Payments

If you believe you were charged:

  • Twice by mistake

  • For an unauthorized transaction

  • For a service you did not activate

Please contact us within 7 days from the payment date.
Eligible cases may receive:

  • A full refund, or

  • A credit to your account

6. Technical Issues

If you face issues such as:

  • Failure to upload a film

  • Payment processed but service not activated

  • System errors during checkout

We will review the issue and either:

  • Provide the service you paid for, or

  • Offer a credit for future use

Refunds will only be issued if the service cannot be delivered.

7. Special Circumstances

We reserve the right to issue a full or partial refund in exceptional cases where:

  • A technical failure occurred on our end

  • A payment error is confirmed

  • Legal or compliance issues prevent content from being published

All decisions are made case-by-case.

8. How to Request a Refund or Cancellation

To request help, send us an email with:

  • Your name

  • The email used on your account

  • Transaction ID

  • Date of payment

  • Explanation of the issue

Email: support@indiefilms100.com
We respond within 24–48 hours.

9. Changes to This Policy

 

We may update this Refund & Cancellation Policy at any time.
Changes will be posted on this page with an updated “Last Updated” date.